If a pass will not scan

The scanner says why in words; most of the time, searching by name fixes it.

For organisers and venues. You need check-in open first.

Phone: the Scanner screen in Business Event Stack

Video coming

If a pass will not scan. About 1 minute.

The steps below are the same as the film will show.

Step by step

  1. Step 1: Wrong event

    Wrong event means the pass is for another date. It names the event it is for.

    Wrong event: the Scanner screen in Business Event Stack

  2. Step 2: Cancelled

    Cancelled means they gave the place up. Check with them, then find them by name.

    Cancelled: the Scanner screen in Business Event Stack

  3. Step 3: Already in

    Already in means it was scanned before. It says when.

    Already in: the Scanner screen in Business Event Stack

  4. Step 4: Find them by name

    Search their name and check them in from the list.

    Find them by name: the Manual search screen in Business Event Stack

Good to know

  • Every scanner message says why in words; read it before scanning again.

  • Finding someone by name checks them in just the same as a scan.

Related guides

More about this on Check-in at the door, one of our feature pages.

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Reviewed 12 November 2026 and checked against the app that day. General information as at 12 November 2026, not legal, tax or financial advice. Screens show example data.