Your data and privacy
Download what is held about you, close your account, use lists fairly.
5 guides in 3 parts.
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Your own data
2 guides
- Download your dataAsk from Account and we send a file of everything held about you.For people who go, organisers, venues and platform owners. Steps on the way.Read the guide
- Close your accountAccount, then Delete account: it says what goes and what organisers keep, then asks you to confirm.For people who go, organisers, venues and platform owners. 3 steps.Read the guide
Other people’s data
1 guide
Policies and counting visits
2 guides
- Read a platform’s policiesPolicies, in every page’s footer, lists the platform’s terms, privacy and cookie policies; the version you agreed at sign-up is kept on record.For people who go. 2 steps.Read the guide
- Say yes or no to counting visitsThe platform asks once before it counts your visits and searches; nothing is counted until you answer.For people who go. 2 steps.Read the guide
Other topics
- Getting started9 guidesOpen
- Finding and booking15 guidesOpen
- Your passes and the day5 guidesOpen
- Calendars3 guidesOpen
- Running events19 guidesOpen
- Bookings and tickets9 guidesOpen
- Check-in5 guidesOpen
- Money4 guidesOpen
- Your website4 guidesOpen
- People and reports2 guidesOpen
- Venues and rooms11 guidesOpen
- Your platform23 guidesOpen
Still stuck
Ask a person
- Booked on an event
The team that runs your platform can help with bookings and tickets; their address is in every email they send you.
- Running a platform
[email protected]. We usually reply within two working days.
- Something is broken
Report a problem: say what you did and what you saw.
- About your data
Security and your data says what is held and who sees it.